<div dir="ltr"><div id="article-container" style="margin:0px;padding:0px;border:0px;outline:0px;font-size:16.363636016845703px;font-family:Arial,sans-serif;vertical-align:baseline;line-height:14.545454025268555px;color:rgb(0,0,0)">

<div id="article-body" style="margin:0px;padding:10px 20px;border-width:1px 0px 0px;border-top-style:solid;border-top-color:rgb(230,230,230);outline:0px;font-style:inherit;font-size:15px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:20px;overflow:hidden;color:rgb(51,51,51);clear:both">

<p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit"><strong style="margin:0px;padding:0px;border:0px;outline:0px;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">(via Will Roebuck)</strong></p>

<p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit"><strong style="margin:0px;padding:0px;border:0px;outline:0px;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit"><br>

</strong></p><p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">

<strong style="margin:0px;padding:0px;border:0px;outline:0px;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">If you're contracting over the Internet with UK consumers you'll need to comply with the new Distance Selling Regulations which came into force on 13th June 2014.</strong></p>

<p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit"><a href="http://www.legislation.gov.uk/uksi/2013/3134/contents/made" rel="nofollow" target="_blank" style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;text-decoration:none;color:rgb(0,102,153);font-variant:inherit;line-height:inherit">The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013</a> implement the European Union's <a href="http://www.eradar.eu/law-policy/on-radar/eu-communication/consumer-rights-directive/" rel="nofollow" target="_blank" style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;text-decoration:none;color:rgb(0,102,153);font-variant:inherit;line-height:inherit">Consumer Rights Directive</a> into UK law. The Directive aims to encourage growth and consumer confidence through the harmonisation of rules so that traders and consumers face only one set of requirements wherever they sell or buy in the EU.</p>

<p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">The new UK regulations</p>

<ul style="margin:1em 0px;padding:0px 0px 0px 3em;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;list-style-position:initial;font-variant:inherit;line-height:inherit">

<li style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">extend the previous cooling-off period from 7 to 14 days.</li>

<li style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">now include digital content - data which are produced and supplied in digital form.</li>

<li style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">require traders to provide information about the contract to the consumer.</li>

</ul><h2 style="margin:0.83em 0px;padding:0px;border:0px;outline:0px;font-weight:normal;font-style:inherit;font-size:2em;vertical-align:baseline;font-variant:inherit;line-height:35.999996185302734px">14-day cooling-off period</h2>

<p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">Goods bought over the internet can be cancelled up to a minimum of 14 days "after the day on which the last of the goods come into the physical possession of the consumer, or a person, other than the carrier, identified by the consumer to take possession of them".</p>

<p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">Sellers must obtain the 'express permission' of the consumer in order to supply them with digital content during the 14-day cancellation period. Consumers lose their cancellation rights when (1) they give their express permission to receive digital content and (2) the business has received their acknowledgement.</p>

<h2 style="margin:0.83em 0px;padding:0px;border:0px;outline:0px;font-weight:normal;font-style:inherit;font-size:2em;vertical-align:baseline;font-variant:inherit;line-height:35.999996185302734px">Cancellation rights</h2><p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">

Traders are unable to charge consumers for any digital content where the contract is (1) subsequently cancelled during the 14-day period, (2) express permission has not been given or (3) acknowledgement has not been received.</p>

<p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">Traders must also ensure that consumers receive confirmation of the contract they have entered in to ensure the distance selling contract is valid.</p>

<h2 style="margin:0.83em 0px;padding:0px;border:0px;outline:0px;font-weight:normal;font-style:inherit;font-size:2em;vertical-align:baseline;font-variant:inherit;line-height:35.999996185302734px">Returns and refunds</h2><p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">

In cases where those cancellation rights are exercised, traders are generally required to issue a refund to consumers "without undue delay", including in certain cases delivery charges they had imposed, after goods are returned by consumers.</p>

<p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">Where the delivery of goods consists of multiple components, the 14 day cancellation period begins "after the day on which the last of the lots or pieces" are delivered to the consumer.</p>

<h2 style="margin:0.83em 0px;padding:0px;border:0px;outline:0px;font-weight:normal;font-style:inherit;font-size:2em;vertical-align:baseline;font-variant:inherit;line-height:35.999996185302734px">Information requirements</h2>

<p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">The new Distance Selling Regulations replace the<a href="http://www.eradar.eu/the-consumer-protection-distance-selling-regulations-2000/" rel="nofollow" target="_blank" style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;text-decoration:none;color:rgb(0,102,153);font-variant:inherit;line-height:inherit"> 'Distance Selling' Regulations 2000 (as amended)</a> for all contracts entered into after 13th June 2014. Traders must provide consumers with a "clear and comprehensible" list of information. This information must include</p>

<ol style="margin:1em 0px;padding:0px 0px 0px 3em;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;list-style-position:initial;font-variant:inherit;line-height:inherit">

<li style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">a description of "the main characteristics of the goods or services";</li>

<li style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">the name and address of their business,</li>

<li style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">the total price of the goods or services being sold,</li>

<li style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">payment and delivery arrangements and</li>

<li style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">details of "the conditions, time limit and procedures" that apply to cancellations, among other things.</li>

</ol><p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">

Traders must also "make available to the consumer a cancellation form" should they wish to exercise a right to cancel under the regulations.</p><h2 style="margin:0.83em 0px;padding:0px;border:0px;outline:0px;font-weight:normal;font-style:inherit;font-size:2em;vertical-align:baseline;font-variant:inherit;line-height:35.999996185302734px">

Penalties</h2><p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">

Traders that fail to provide information relating to consumers' cancellation rights ahead of finalising an "off-premises" contract with them are committing an offence and may be fined.</p><h2 style="margin:0.83em 0px;padding:0px;border:0px;outline:0px;font-weight:normal;font-style:inherit;font-size:2em;vertical-align:baseline;font-variant:inherit;line-height:35.999996185302734px">

Further information</h2><p style="margin:1em 0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">

<span style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit">Please visit the </span><a href="http://dshub.tradingstandards.gov.uk/" rel="nofollow" target="_blank" style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;text-decoration:none;color:rgb(0,102,153);font-variant:inherit;line-height:inherit">Distance Selling Hub</a><span style="margin:0px;padding:0px;border:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:15.454545021057129px;font-family:inherit;vertical-align:baseline;font-variant:inherit;line-height:inherit"> at Trading Standards.</span></p>

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</div><div><br></div>-- <br>---------------------------------------------------------------<br>Joly MacFie  218 565 9365 Skype:punkcast<br>WWWhatsup NYC - <a href="http://wwwhatsup.com" target="_blank">http://wwwhatsup.com</a><br>

 <a href="http://pinstand.com" target="_blank">http://pinstand.com</a> - <a href="http://punkcast.com" target="_blank">http://punkcast.com</a><br> VP (Admin) - ISOC-NY - <a href="http://isoc-ny.org" target="_blank">http://isoc-ny.org</a><br>

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